I forgot my 6-digit Security PIN!

The 6-digit Security PIN is used when confirming certain CC Top-Up transactions, or changing the Cherry account password. If you have forgotten your 6-digit Security PIN, you can reset it as below.

1. Click on "Settings" in after logging into your Cherry account.
   
   
2. Click on "Change" beside Security PIN.
    
3. Click on "Forgot your security pin?" above the number pad.
   
   
4. A confirmation email will be sent from [e-mail] your registered email address. Visit the link as stated in the email.
   
   
5. A new 6-digit Security PIN will be sent from [e-mail] to your registered email address. For security purposes, please log into Cherry account and change your Security PIN immediately.
   
   

All automated emails are sent from [e-mail]. Check your email account's Junk/Spam folders if you have yet to receive any.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

• Cherry account email address
• Date of birth (if not stated in your identification document)
• Image of your identification document (NRIC, birth certificate, driver's license, student pass, etc.) 

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.