I did not receive my new Security PIN via email.

• Ensure you have clicked on the link within the Reset Security PIN request email.
  
  
• All automated emails are sent from [e-mail]. Check your email account's Junk/Spam folders.
  Please be aware that some email providers may take some time to deliver your mail.
  
  
• Or alternatively, please try adding "[e-mail]" to your contacts or trusted senders list within your email client and send your request again.

If you have problems resetting your 6-digit Security PIN, please submit a ticket on Cherry Messenger with the following information:

• Cherry account's email address
• Date of birth (if not stated in your identification document)
• Image of your identification document (NRIC, passport, birth certificate, driver's license, student pass, etc.)

Our Cherry Gardeners will perform a manual reset for you upon successful account verification.