General
- ★ Cherry Authenticator
- What is Mobile OTP?
- Why can't I make purchases here for products categorized under "Tag Direct" and "Gateway"?
- How do I get started?
- How much does CC cost?
- What is Cherry account?
Account Issues
- ★ How to Unlock Inactive Cherry Accounts
- How to update the email address linked to my Cherry account
- Someone gave / sold me this account. Is it illegal?
- Can I merge accounts?
- Error: Your credits balance has been frozen.
- Error: Your account has been locked!
CC Top-Up
- My 7-Eleven outlet does not carry Cherry Credits prepaid cards!
- Is CC available on LoadCentral?
- Error: Cannot find the item from ppcard.
- Error: This ppcard has suspended.
- I have problems using my paysafecard / MyCard / Game-On / Level Up cards!
- Error: Error in determining enrollment / 3D transaction status.
Purchase and Redemption
- The ePIN is out of stock?
- I was disconnected from the Internet while purchasing products with CC. Was the transaction successful?
- I cannot redeem the ePIN purchased from Cherry site!
- I purchased an ePIN from Cherry site but where's the code?
- I used CC to purchase at the product's website, but I did not receive anything!
- Why did my transaction fail even when I have sufficient CC balance?
Others
- Why is my Cherry Messenger ticket automatically closed?
- I received an email / visited a website to get free CC!
- I received virus emails from Cherry Credits!
- I received an email from Cherry Credits to provide my personal information and login credentials!
- How long does Cherry Gardeners take to respond?